DEDICATED Support & Maintenance
for your SAP HR System

Struggling with day to day HR and administrative activities? Well, not anymore!

We firmly believe that having a robust software product must be accompanied with vigorous services and support. Rolling Arrays aims to deliver both business consulting and technical expertise to generate important business outcomes. Our expertise enables us to anticipate issues which result in reducing the potential

costs to our clients. In order to ensure that our clients’ HR system is efficient, effective and smoothly operated, we being SAP Gold Partners, provide support and maintenance services in the areas mentioned below:

Application Maintenance

Regular legislation and functional changes make appropriate application maintenance essential. Rolling Arrays can meet your application maintenance needs for SAP HR (SAP SuccessFactors and SAP HCM) and supplement your internal support team.

Project & End-user Training

We provide trainings to ensure that your project team and end users understand your HR processes completely and know how SAP SuccessFactors / HCM has enabled them. We have supported many organizations in successful adoption of the HR processes.

Release Upgrade Support Services

We being SAP Gold Partner have worked on and continue to work on the latest versions of SAP SuccessFactors and SAP HCM, which ideally place us to provide expert advice on the new functionality available, its challenges and benefits for your organization.

Business and Technical Consulting Services

Our presence in multiple countries, enable us to understand the differences between global and local requirements. Moreover, Rolling Arrays’ multi-country experience ideally places us to advise organizations about the best HCM solution for them and how best to implement their HCM processes.

Optimization of end-to-end processes

We enable organizations for continuous process improvement by leveraging on the latest SAP SuccessFactors and HCM features and functionality to ensure that your organization continues to reap on the business benefits of the implementation. Rolling Arrays brings experience of working across many industry sectors to help your organization improve its SAP HR end to end processes.

Types of AMS

Functional Support
  • Tier 2 and Tier 3 functional support
  • Resolve Issues across various SAP SuccessFactors and SAP HCM Modules for which business transactions are configured
  • Resolve Issues in Period Closing
  • Resolve issues related to application of patches etc.
Technical Support
  • Tier 2 and Tier 3 technical support
  • Resolve issues related to the SAP SuccessFactors and HCM
  • Resolve issues related to enhancement (User Exits, BADIs, etc.)
  • Resolve issues related to interface program
  • Resolving issues related to application of support packages

System Support

  • Involves system & services monitoring & issue resolution across systems in Customer System Landscape
  • Monitor work processes & resolve issues related to locks, failed updates, backups, performance, transport requests etc.
  • Resolving issues related to application of support packages

AMS Delivery Framework

AMS Page diagram

How we simplify the HR System Support process:

Two Tier Support Two Tier Support
Solution Documentation to reduce effort in similar issues Solution Documentation to reduce effort in similar issues
System Monitoring (Pro Active Support) System Monitoring (Pro Active Support)
Comprehensive Service Level Reporting to measure KPI Comprehensive Service Level Reporting to measure KPI
Max Attention to escalation process Max Attention to escalation process
Local support center in Singapore Local support center in Singapore
Get HR System Support Quote

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