Privacy Policy

DATA PROTECTION NOTICE FOR CUSTOMERS

Updated at 2024-01-02

This Data Protection Notice (“Notice”) sets out the basis which Rolling Arrays (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Definitions and key terms

1. Terms used in this Notice are defined as follows strictly:

  • Cookie: small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits.
  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to  Rolling Arrays, 9 Straits View, Marina One West Tower, #05-07, Singapore 018937 that is responsible for your information under this Privacy Policy.
  • Country: where Rolling Arrays or the owners/founders of Rolling Arrays are based, which is Singapore Customer: refers to the company, organization or person who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Rolling Arrays and use the services.
  • IP address: An Internet Protocol address (IP address) is a numerical label assigned to each device connected to the Internet for communication. An IP address helps host or network interface identification and location addressing.
  • Personnel: refers to those individuals who are employed by Rolling Arrays or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
  • Service: refers to the service provided by Rolling Arrays as described in the relative terms (on our website url: ) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: rollingarrays.com site, which can be accessed via this URL:
  • You: a person or entity that is registered with Rolling Arrays to use the Services.

PERSONAL DATA

  • Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, email address, telephone number and organisation details.
  • Some information like your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our platform. This information may be used to connect your computer to the Internet. Rolling Arrays uses "Cookies" to identify the areas of our website that you have visited.
  • Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

  • We generally do not collect your personal data unless
    (a)it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or(a)collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
  • We may collect and use your personal data for any or all of the following purposes:
    (a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
    (b) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; and
    (c) any other purposes for which you have provided the information.
  • We may disclose your personal data:
    (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.
  • The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to your employment contract should you be hired) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

WITHDRAWING YOUR CONSENT

  • The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below at clause 22.
  • Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within three (3) business days of receiving it.
  • Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 9 above.
  • Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

  • If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or updateany of your personal data which we hold about you, you may submit your request in writing or via email to us at the contact details provided below.
  • Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  • We will respond to your request as soon as reasonably possible. In general, our response will be within three (3) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

  • To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to- date antivirus protection, encryption, use of privacy filters, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
  • You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

KIDS’ PRIVACY

  • Our website acknowledges the use of third-party media assets, including but not limited to images, videos, vectors, etc. These assets may be sourced from various providers and are utilized under their respective terms and conditions. We do not claim ownership of such media assets unless explicitly stated. Users are advised to review the privacy policies and terms of use of these third-party providers, as their data collection practices may differ from ours. We strive to ensure compliance with copyright and licensing agreements for all media used on our website. If you believe any content infringes upon your rights or should be removed, please contact us promptly.

MEDIA USAGE

  • Our website acknowledges the use of third-party media assets, including but not limited to images, videos, vectors, etc. These assets may be sourced from various providers and are utilized under their respective terms and conditions. We do not claim ownership of such media assets unless explicitly stated. Users are advised to review the privacy policies and terms of use of these third-party providers, as their data collection practices may differ from ours. We strive to ensure compliance with copyright and licensing agreements for all media used on our website. If you believe any content infringes upon your rights or should be removed, please contact us promptly.

ACCURACY OF PERSONAL DATA

  • We generally rely on personal data provided by you (or your authorisedrepresentative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

  • We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  • We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

CONTACT US AT

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

  • We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues
  • to receive a standard of protection that is at least comparable to that provided under the PDPA.

EFFECT OF NOTICE AND CHANGES TO NOTICE

  • This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
  • We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.