Support & Maintenance
for your HR System

Struggling with day to day HR and administrative activities? Well, not anymore!

We firmly believe that having a robust software product must be accompanied with vigorous services and support. Rolling Arrays aims to deliver both business consulting and technical expertise to generate important business outcomes. Our expertise enables us to anticipate issues which result in reducing the potential

costs to our clients. In order to ensure that our clients’ HR system is efficient, effective and smoothly operated, we being SAP Gold Partners, provide support and maintenance services in the areas mentioned below:

Types of AMS

Functional Support
  • Tier 2 and Tier 3 functional support
  • Resolve Issues across various HCM Modules for which business transactions are configured
  • Resolve Issues in Period Closing
  • Resolve issues related to application of patches etc.
Technical Support
  • Tier 2 and Tier 3 technical support
  • Resolve issues related to the ABAP objects on SAP(ABAP/4, ABAP WDA)
  • Resolve issues related to enhancement (User Exits, BADIs, etc.)
  • Resolve issues related to interface program
  • Resolving issues related to application of support packages

System Support

  • Involves system & services monitoring & issue resolution across systems in Customer System Landscape
  • Monitor work processes & resolve issues related to locks, failed updates, backups, performance, transport requests etc.
  • Resolving issues related to application of support packages

AMS Delivery Framework

AMS Page diagram

How we simplify the HR System Support process:

Two Tier Support Two Tier Support
Solution Documentation to reduce effort in similar issues Solution Documentation to reduce effort in similar issues
System Monitoring (Pro Active Support) System Monitoring (Pro Active Support)
Comprehensive Service Level Reporting to measure KPI Comprehensive Service Level Reporting to measure KPI
Max Attention to escalation process Max Attention to escalation process
Local support center in Singapore Local support center in Singapore
Get HR System Support Quote




 


Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt
WordPress Image Lightbox